Leaders set the “love quotient” of whoever/whatever they lead.
Problem facing Willow:
The line of spiritual opportunity is going up (following 911)
The line of resources is flattening out
Need to take advantage of the spiritual opportunity with the limited about of resources.
X+Y=Z (the Fruit Jesus wants to give the church)
X = Paid staff
Y = Volunteers
Z = The Fruit Jesus wants to give the church
Staff person appointed to be Volunteer Leaders
How to invite them to serve
How to offer them a first time experience
How to train volunteers
Bill Hybels wrote book about Volunteerism to inspire people to volunteer
7,000 volunteers to 11,000 volunteers as a result.
When someone steps forward to volunteer something is going on greater than what is apparent. It catalyzes other spiritual elements… when they cross the invisible line into volunteerism they begin to pray more, give more, invite others more, etc.
Two Case Studies:
1. Jon – wife – three kids – lived 15 miles from church – self-employed - 150 employees. When asked about service he said “I don’t serve anywhere, I am not talented like the rest of you are.” Hybels asked him . . . what do you love to do? “I love to build things.” Hybels – “If Willow is ever ready to build something would you be willing to help?” “Yes.” Later Jon is put on the building committee. He becomes leader and constructor of most of the buildings. “It is unbelievable that I can build something for God.” He left a great volunteer legacy when he died.
2. Harold – successful marketplace guy – family business – huge work ethic – highly relational – wife – five children – never missed church – loved God but never involved in church – Harold was Bill Hybel’s dad. Church he was in used volunteers but in a very limited sense… they only did what the staff didn’t want to do. He never volunteered his service. He was very capable but never was asked to help. Died at age 52 years of age without ever being a volunteer. He never knew the thrill of being a volunteer.
Why were the two stories different?
1. The cultures of the two churches were totally differing
a. Jon attended Willow – with had an Eph 4 culture – the job of the clergy was to equip people for service. Train them to be the ministers of the church. . . not just do the low level work of the church that no one wants to do.
i. Everyone needs to believe that it is normal for everyone in the church to know their spiritual gift
ii. Raise the value of service in the church so they ask “How can I serve?”
iii. Train people to realize that the church is a body and that every member should minister.
b. Harold attended a church that had a clergy centered culture – unbiblical . . . clergy are arrogant in their practice and aire of being professionals doing things that no one else in the church can do.
We should continually work to move our church toward an Eph 4 church.
CCC_________>__________>_________>_________> Eph 4
Where is your church on this continuum.
2. Jon volunteered because he was ASKED to volunteer.
What is it that we really do when we lead?
“We cast BOLD visions and then we make BIG asks.”
3. Ask an important question: “Beyond your work what do you love do do?”
a. It looks like you would be a fit for the “X” job at the church.
b. Would you be willing to give it a try?”
Don’t just ask them to do stuff that no one wants to do. Ask them to do things that they love to do.
The first-serve concept: don’t violate the dignity of a first time volunteer. They must feel accepted and important. Put a “wrench” in their hand. Don’t let them stand idle watching others do the work. Don’t assume they know what needs to be done, where the tools are, etc.
4. The Principle of Capacity
a. High Capacity Volunteers
b. Medium Capacity Volunteers
c. Low Capacity Volunteers
This has nothing to do with intelligence etc. Some just want a higher or lower challenge than others. A low capacity person may not need any more stress in their lives. A high capacity volunteer will not be satisfied with a low capacity job.
5. The Principle of Community
a. Design the task so that workers develop friendships in the work
b. Design the work so that it is done by teams not by people working alone.
6. Connect the volunteer work to the Vision of the church
a. Don’t make the volunteer work just another job
b. Connect all work to the vision
Don’t have a vision free environment at your church
7. Commendation is important
a. Praise is valuable
b. Encourage, bless them, lift them up
c. Pastors should be “Thanking Machines” – be genuine… this is not flattery.
“The Leaders Edge - DVD 2
Willow Creek Resource